Information we collect
We collect account details, support interactions, and technical logs needed to provide and improve our services.
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Privacy
Privacy Policy
This policy explains what data W5D collects, why it is used, and how users can request access, updates, or deletion.
Last updated: May 4, 2026
How information is used
Your data is used for service delivery, account security, support, billing workflows, and product quality improvements.
Data sharing
W5D does not sell personal information. Data may be shared with infrastructure partners only when required for service operation.
Security measures
We apply technical and operational safeguards including secure transport, access control, and controlled operational logging.
Retention policy
Data is retained only for as long as needed for legal, contractual, and operational obligations, then securely removed.
Your rights
You may request data access, correction, export, or deletion where applicable by contacting our privacy team.
Policy updates
When this policy changes materially, we provide notice through product channels or direct communication.
Contact
For privacy requests, contact luonghop.lc@gmail.com and include enough detail for account verification.